Welcome to Liquor Store’s FAQ section. Here you’ll find answers to common questions about our premium spirits, delivery services, and more. If you can’t find what you’re looking for, please contact our customer service team at [email protected].

Product Questions

What types of spirits do you offer?
We specialize in premium global spirits including aperitifs, bourbons, liqueurs, rums, and vodkas. Our collection is carefully curated from artisan producers worldwide to ensure authentic, high-quality products.
How do you ensure product authenticity?
All our spirits are sourced directly from producers or their authorized distributors. We maintain strict relationships with our suppliers to guarantee the authenticity of every bottle we deliver.
Do you offer rare or limited-edition spirits?
Yes, we frequently source special releases and limited-edition products. These are highlighted in our seasonal collections and often sell quickly. We recommend signing up for our newsletter to receive updates about these exclusive offerings.

Delivery & Shipping

What delivery options do you offer?
We provide two shipping methods:
Standard Shipping (10-15 business days): £12.95 flat rate via DHL or FedEx with full tracking.
Free Shipping (15-25 business days): Complimentary for orders over £50 via EMS with tracking.
How long does order processing take?
We carefully prepare each order within 1-2 business days. During peak seasons (like holidays), processing may occasionally take slightly longer.
Do you ship internationally?
Yes, we ship globally except to certain remote locations and parts of Asia due to regulatory restrictions. If you’re unsure about delivery to your location, please contact us before ordering.
How are bottles packaged for shipping?
Every bottle is wrapped with the utmost care in protective materials. Gift orders receive special attention with elegant packaging suitable for presentation.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer gift cards or vouchers?
Currently, we don’t offer physical gift cards, but you can specify any order as a gift during checkout, and we’ll provide elegant packaging suitable for gifting.

Returns & Refunds

What is your return policy?
If you’re not completely satisfied, you may return unopened items in their original condition within 15 days of delivery for a full refund (excluding shipping costs).
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions.
What if my order arrives damaged?
While we take great care in packaging, if your order arrives damaged, please contact us immediately with photos of the damage. We’ll arrange for a replacement or refund.

Other Questions

Do you offer discounts for large orders?
For bulk orders (typically 12+ bottles), please contact our customer service team for potential volume discounts and special shipping arrangements.
Can I track my order?
Yes, all shipments include tracking. You’ll receive your tracking number via email once your order ships.
What should I do if my question isn’t answered here?
Our customer service team is happy to help with any additional questions. Contact us at [email protected] or call +44 (0)XXXX XXX XXX during business hours.

Note: All delivery times are estimates and may vary depending on customs processing in your country. We cannot deliver to PO boxes.